Important information

Safe ER Care At Mercy Hospital

Enhanced safety protections

Never delay care, during the global pandemic or otherwise, to avoid a trip to the emergency room. Specific symptoms, including those of heart attack or stroke, require professional medical evaluation and timely treatment to reduce the risk of serious complications or worse. Our emergency rooms have introduced enhanced precautions to ensure a safe environment for all involved. We are here for you and we are well-equipped to handle any health concern you may have.

Learn more about enhanced safety protections

ER in southern Miami-Dade County

Mercy Miami Hospital's top priority is making sure you get the emergency care and comfort you need quickly. Our emergency room offers:

  • 24/7 full-service medical care
  • Intensive care services
  • Pediatric emergency services
  • A Certified Primary Stroke Center
  • Dedicated certified emergency nurses (CENs)
  • Rooms dedicated for senior patients with reading glasses, step stools, lights that can be dimmed and telephones with larger numbers
  • Shorter ER wait times and registration efficiency

If someone is experiencing a medical emergency, call 911 immediately.

To check wait times for the HCA Healthcare ER closest to you, text “ER” to 32222 (message and data rates may apply).

The Emergency Department at Mercy Hospital

What to expect at the ER

Upon arrival to the ER, a triage nurse will assess your symptoms and vital signs. Next, a registration clerk will gather your insurance and relevant medical information. We medically screen, evaluate and stabilize all patients whether or not they have insurance or are able to pay.

Incoming patients with severe, life-threatening illnesses or injuries will be treated first. All other patients will be treated in the order they arrived.

Before discharge, be sure to ask any questions and keep all paperwork, discharge information and medicines you have received. Our ER staff will contact your primary care provider for updates to your medical record.

What to bring to the ER

When coming to the ER, it is recommended to bring:

  • List of medicines you currently take
  • List of known allergies
  • Copy of results from recent medical tests, if available
  • Personal care preferences and restrictions
  • A responsible adult or phone number for someone to contact

Pediatric emergency care

We understand that nothing is quite as stressful as when your child needs medical attention. The doctors and nurses at Mercy's pediatric-ready ER are trained to care for children and address their unique needs in a gentle manner appropriate for young patients. We also understand the role you play in your child’s health and prioritize your involvement in developing a treatment plan.

Our pediatric-friendly ER features:

  • Board-certified emergency medicine physicians who are trained in both adults and children
  • Nurses with special training and certification in pediatric care
  • A full lab and imaging services (CT scan, ultrasound and X-ray)
  • Private treatment rooms
  • Colorful, cheerful decor

What to expect at our ER

Our goal is to make each emergency visit as quick and comfortable as possible for our patients.

When you get to Mercy's ER, you’ll go through these steps:

  • A triage nurse will ask you about your symptoms and take your vital signs.
  • A registration clerk will get information for your medical records and insurance.
  • You'll be medically screened, evaluated and stabilized regardless of your insurance or ability to pay.

Patients with life-threatening illnesses or injuries are treated first, followed by seriously ill or unstable patients. All others are seen in the order they arrived.

What to bring with you to the ER

  • A list of medicines you take
  • A list of known medical allergies
  • A copy of results from any recent medical tests
  • A list of recent medical procedures
  • Care preferences or restrictions
  • A responsible adult or phone number for someone to contact

Before you go home, you’re encouraged to ask any questions about your care and keep all your paperwork, discharge instructions and medicines. Contact your primary care provider after you visit our ER, or ask us about finding a primary care provider for you. We’ll give your primary care physician a copy of your ER visit summary.

When to go to the ER

Sometimes it's difficult to determine which level of care you need, such as whether you should go to the ER or wait for your doctor's office to open. Knowing where to go when you need immediate care can be life-saving. Mercy Miami Hospital’s ER is open 24/7 to treat all types of emergency medical conditions.

Almost all symptoms can range in severity. Below is a list of symptoms that may indicate you need to visit the ER:

  • Back pain: When it is unbearable or accompanied by fever, numbness, weakness, confusion, slurred speech, vision loss or loss of control over bladder or bowels
  • Broken bones: When the pain is severe or there is a visible deformity or bone bulging through the skin
  • Chest pain: When it is crushing or squeezing and accompanied by other heart attack symptoms, such as shortness of breath or nausea
  • Concussion: When you have lost consciousness, even briefly, or experience amnesia, vomiting, slurred speech or a seizure
  • Flu: When symptoms become severe, such as having trouble breathing, vomiting uncontrollably, becoming dehydrated or developing pneumonia
  • Side pain: When you have severe pain in the lower right stomach, side or back or have side pain in addition to fever, nausea, diarrhea or blood in the urine
  • Stomach pain: When you experience pain in addition to a hard or tender stomach, nausea, shortness of breath, fever or irregular heartbeat
  • Stroke: Always call 911 immediately if stroke symptoms are present, such as sudden numbness (specifically on one side of the body), confusion, dizziness and sudden severe headache
  • Trouble breathing: When breathing stops, is noisy or high-pitched and comes with pain in the chest or severe shortness of breath

If you are unsure if your symptoms require an ER visit, call our Consult-A-Nurse® team at (305) 285-2929 or learn more about common ER conditions and symptoms.