ER in southern Miami-Dade County

Mercy Miami Hospital's top priority is making sure you get the emergency care and comfort you need quickly. Our emergency room offers:

  • 24/7 full-service medical care
  • Intensive care services
  • Pediatric emergency services
  • A Certified Primary Stroke Center
  • Dedicated certified emergency nurses (CENs)
  • Rooms dedicated for senior patients with reading glasses, step stools, lights that can be dimmed and telephones with larger numbers
  • Shorter ER wait times and registration efficiency

If someone is experiencing a medical emergency, call 911 immediately.

To check wait times for the HCA Healthcare ER closest to you, text “ER” to 32222 (message and data rates may apply).

Pediatric emergency care

We understand that nothing is quite as stressful as when your child needs medical attention. The doctors and nurses at Mercy's pediatric-ready ER are trained to care for children and address their unique needs in a gentle manner appropriate for young patients. We also understand the role you play in your child’s health and prioritize your involvement in developing a treatment plan.

Our pediatric-friendly ER features:

  • Board-certified emergency medicine physicians who are trained in both adults and children
  • Nurses with special training and certification in pediatric care
  • A full lab and imaging services (CT scan, ultrasound and X-ray)
  • Private treatment rooms
  • Colorful, cheerful decor

What to expect at our ER

Our goal is to make each emergency visit as quick and comfortable as possible for our patients.

When you get to Mercy's ER, you’ll go through these steps:

  • A triage nurse will ask you about your symptoms and take your vital signs.
  • A registration clerk will get information for your medical records and insurance.
  • You'll be medically screened, evaluated and stabilized regardless of your insurance or ability to pay.

Patients with life-threatening illnesses or injuries are treated first, followed by seriously ill or unstable patients. All others are seen in the order they arrived.

What to bring with you to the ER

  • A list of medicines you take
  • A list of known medical allergies
  • A copy of results from any recent medical tests
  • A list of recent medical procedures
  • Care preferences or restrictions
  • A responsible adult or phone number for someone to contact

Before you go home, you’re encouraged to ask any questions about your care and keep all your paperwork, discharge instructions and medicines. Contact your primary care provider after you visit our ER, or ask us about finding a primary care provider for you. We’ll give your primary care physician a copy of your ER visit summary.

When to go to the ER

While it isn't always easy to know where to go for care, having the answer could save your life when it’s a medical emergency. When you need treatment right away, Mercy offers a 24-hour emergency facility that provides the highest-quality care. The following symptom checker will help you decide if you should get immediate emergency care or make an appointment with your primary care doctor.

If you aren’t sure whether you should come to the ER or wait for your doctor’s office to open, you can call Consult-A-Nurse®, 24 hours a day, at (305) 285-2929.

Back pain

Back pain is a very common complaint, but it can be a sign of something serious that needs medical care right away. If your back pain is unbearable or if the pain also comes with any of the following symptoms, you should seek emergency care right away:

  • Fever
  • Sudden numbness or weakness
  • Confusion, slurred speech /inability to speak or vision loss
  • Loss of control over bladder or bowels

Broken bones

Without an X-ray, it can be hard to tell if a bone is broken, dislocated or if you just have a bad sprain. Along with pain, the following symptoms may mean your bone is broken, and you need immediate medical care:

  • Bruising around the area
  • Swelling
  • Deformity or a bone bulging through the skin
  • A grating sound or a feeling caused by friction between bone and cartilage or the fractured parts of a bone (crepitus)

Chest pain

Call 911 right away if you have chest pain that is crushing or squeezing and comes with any of these symptoms:

  • Sweating
  • Shortness of breath
  • Nausea or vomiting
  • Pain that spreads from the chest to the neck, jaw or arms
  • Lightheadedness
  • Fast or irregular pulse
  • Signs of shock

Signs of a heart attack may show up in other ways in women and may include:

  • Unusual fatigue
  • Shortness of breath
  • Nausea or vomiting
  • Dizziness or lightheadedness
  • Discomfort in your gut
  • Discomfort in the neck, shoulder or upper back


A concussion or any injury to the head can be very serious. If you have hit your head and have any of these symptoms, you should go to the ER:

  • Loss of consciousness, even briefly
  • Any period of amnesia, or loss of memory of the event
  • Slurred speech
  • Feeling dazed or confused
  • Worsening or severe headache
  • Vomiting
  • Seizure


The flu virus is very common and does not normally require a visit to the ER, but it can be very serious for the high risk patients listed below:

  • Infants
  • People 65 years and older
  • Pregnant women
  • People with certain diseases, such as asthma or chronic obstructive pulmonary disease (COPD)
  • People with weakened or compromised immune systems

Signs that you should go to the ER with the flu include:

  • Trouble breathing
  • Vomiting that can’t be controlled, to the point of severe loss of body fluids (dehydration)
  • If you develop complications, such as pneumonia

Side pain

Most people will experience pain in their side or abdomen at some point in their lives, and it’s usually only temporary. However, severe, persistent side pain can be an indication of something serious.

If you have severe pain, especially in your lower right stomach, side or back, or if your pain is accompanied by any of the following symptoms, you should seek immediate medical treatment:

  • Fever
  • Dizziness
  • Persistent nausea or vomiting
  • Constipation
  • Diarrhea
  • Blood in the urine or pain during urination or have had a recent urinary tract infection (UTI)

Severe pain lasting only a few seconds may be nothing to worry about unless it’s reoccurring. If severe pain persists for more than a few minutes, you should seek medical attention regardless of other symptoms.

Some common diagnosis may include:

  • Urological issues, such as a kidney infection, kidney stones or a bladder infection
  • Appendicitis
  • Ovarian cyst

Side pain can be an indication of a number of different medical conditions. If the pain is severe, it’s important to get it checked out by a medical professional.

Stomach pain

Stomach pain is the most common reason patients visit the ER. You should seek medical care right away if any of these symptoms accompany your stomach pain:

  • Stomach is hard and/or tender to the touch
  • Persistent nausea or vomiting
  • Unable to eat without nausea or vomiting
  • Pain in your chest, neck or shoulder
  • Shortness of breath or dizziness
  • High fever
  • Irregular heartbeat
  • Dark or black stool
  • Vomit contains blood


Call 911 right away if you think you or a loved one are having symptoms of a stroke. Quick action and high quality stroke care after symptoms appear saves brain cells and quality of life.

Signs of a stroke include sudden:

  • Numbness or weakness of face, arm or leg, especially on one side of the body
  • Confusion, trouble speaking or trouble understanding
  • Trouble seeing in one or both eyes
  • Trouble walking, dizziness and loss of balance or coordination
  • Severe headache with no known cause

Trouble breathing

Respiratory distress can be the result of chronic conditions like asthma or something as serious as heart failure. Signs that you should seek emergency medical treatment include:

  • Breathing stops
  • Severe shortness of breath that affects your ability to function
  • Noisy, high-pitched and rapid wheezing
  • Pain or tightness in chest
  • Coughing up blood